Information on the Customer Service Industry of India
Why Outsource to India?
There are many reasons why you may want to consider outsourcing your customer service operations to India.
Indian call centres offer excellent customer service provided by well equipped, highly qualified agents.
India also has the infrastructure, technology and security solutions that today's industry demands.
Modern multi channel contact centres deliver voice interactive solutions, email, web chat, SMS and fax.
Customer service operations in India are active 24 hours a day and seven days a week. Customers receive world class support 365 days a year.
Call center staff are college or university educated and many have professional qualifications. Ongoing training and coaching ensures continuous improvement of the employee's skills.
Some call centers in India have forged alliances with overseas universities in countries such as the USA and Australia and can offer accredited programs.
Agents has access to the latest equipment from leading service vendors providers such as AVAYA, CISCO and COMPAQ.
Call capacity is covered by full redundancy, fail over, load balancing and is provides up to 99.99% reliability.
Open standards compliant architecture allows expansion of facilities without any interruption to operations.
Call centers in India are striving to to meet ISO 9001 compliant standards in systems and service delivery.